Resolved! Archive incidents
Hi all, I have a question on archiving incident records.If we archive incident record.. what is the effect of attachments associated with incidents.Could you please explain.Thanks,Madhuri
Forum Posts
After how many days attachment gets deleted from archived records
Can anyone please tell me after how many days attachments gets deleted from an archived records.After archiving any record, its related attachment still remains on the archived record, but seems after sometime it gets deleted. Please let me know how ...
Sync attachment and show on SC task from RITM
Hi Team , I have synced attachement which is getting attached to the REQ from Portal , which is showing , Form Banner (for RITM) and Related List(for RITM) , as well as for SC Task (for Related List) , the issue over here is , its doesn't shows in th...
Why SLA Breached is True, instead of 100 % of SLA duration
Hello Community,When we see OOB SLA flow or Workflow, it waits for first 50% of SLA Percentage, then followed by 75% of SLA Percentage and finally checks for Breached equals to True.What could be the reason, ServiceNow used this condition for Breache...
Update fields in the Module table from the Systems Applications table using Flow
Good afternoon everyone. I created the u_exposto_para_internet column of the choice type containing the "Yes" and 'No" options in the cmdb_ci table. This new column as well as its choices were replicated to the u_module and u_cmdb_ci_aplication_syste...
On-call Setup default PTO default PTO request as "without Approval"
Hi Team, Can anyone suggest how can we set the PTO request to be set to "without Approval" insted of System default(Not Allowed) in the "service operation workspace" any suggestion will be appriciated.
Auto Populate Survey question with the value from URL parameter
Hi Team, I want to auto populate a question in Survey with the value from URL parameter. Here is the thing that I am trying to achieve: When a task is closed I am sending survey link through the notification. In that link, I will append the task numb...
Resolved! Want to make checkbox label color in red
Hi Team,I want to make few checkboxes label in red color in my catalog item in portal...I tried g_form.getControl method in client script but its not working does anybody have any idea how to do that please help me? Thanks
Which ATF have you created for CMDB?
I need some inspiration for what ATF I can create to automate the test after upgrade. Which ones have you created?
When i open the virtual agent it is getting lines in csm portal
Hi, Virtual agent is not working when i open the virtual agent it is getting lines in csm portal.Can anyone please help on this,It will be useful.Thanks!
Broadcase is not working properly in the walk up experience module portal
HI All , This script is not working properly .while using broadcast method value is not coming in the alert(data). I am using code in the client script.widget -1c.data.controller = recordIds;c.server.update().then(function(resp) {c.data.controller = ...
Export limit for xlsx. and csv
Export limit is 50K and total number of records present is only 29K. but when we export, we can only export upto 13K or 9K. does anyone know how to troubleshoot or why this is happening?
Hide Multi-Line Text variable on a Catalog Item from displaying on Customer Portal Additional Tab
I have a UI Policy to hide the mutil-line text variable from the Customer Portal entry/submission side. Configuration of the variable This variable is for the fulfillers to add notes (other than work note or Additional Comments)
Resolved! How to Add or Remove Users in Group.(Using Workflow).
1. I have created one catalog item "Add Remove client portal Admnistrators".2.On this catalog item added two variables: 1.Contact to Add - When the User move in Selected, Automatically add to the 'Client portal group' 2.Contact to Remove - When...
Resolved! Access Control Lists (ACLs)
I am new here!Can anyone explain about the Access Control Lists (ACLs) and its types.
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