Hi Folks,I have implemented a Cancel button, where I’ve written server-side code to cancel the Task (sc_task).When the Task gets cancelled, the corresponding RITM and Request also get cancelled.The problem is — when the Task and RITM are cancelled, t...
Hi,I want to know that when the notification "CAB Change Request Delegate added" is triggering? If when we fill the cab delegate field in the change request form or another way?
Hi All,I have attached a catalog which have 3 variables - one refers to incident table, choice field action decides whether to add or remove tag and 3rd variable contains the value which to be added or removed from the incident record. When request s...
Hi Alli have a use case where I have to send the reminder to end user on 3 and 5 day if incident is on hold and awaiting caller response.i have used do following until but it is not working as expected. I’m facing issue when the incident state is cha...
Hi All,I am trying to set RITM stages and state in flow designer. When task is closed incomplete, I have used update record to update state to closed incomplete and updated stage to closed complete. But in activity, I see state first updated closed ...
Hi How to enable Tours button in Portal . I don't see any widget to it . This I took reference from YouTube video. Thanks ,Rajeev
Hi everyone, what type of user logging is available in an ITSM standard rollout? Meaning, I have a situation where I'd like to audit how active a specific ITIL user is in our platform. We are on Yokohama. I know I can pull stats on the number of inci...
Hi All,I want to redirect the record producer to a particular URL after submitting from the service catalog. After redirecting the URL, I was looking to provide an info message as well. Below is the sample code which I am trying at the end of the scr...
Hello All, I have installed the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml). As a result, I can now see three out-of-the-box (OOTB) solution definitions. I am seeking clarification on the steps required for the set...
Could you help me with a service now API to create a change request including change tasks and outage record using scripted rest api? Below script is only creating change request, not ctask and outage.(function process(request, response) { try { ...
Hi, When we reply any of email, the state should updated from resolved to inprogress, this is working when we reply from outlook but the same thing we tried from gmail inbox it triggering but not updating the state from resolved to inprogress, it is ...
HiIn the request module -what is the OOB functionality for report on the following The total time a request has taken from when the time the REQ is Open to when it was Closed. The time the RITM was created and then went into a state of Open to Appro...
Hi Knowledge Management - checkout option is disabled on Published articles and Pervious version of the KB article which are retired their workflow state should be outdated but is it in retired state. What might be the reason ?
Hi folks I need to put some prices in itens and it seems that the field "price" (first image) from the item is not updating when I change the quantity (second image). Any idea on how to make the price field update based on the quantity field?
Hi All, We have a catalog item which is to remove user from all groups and for that we need to user Flow Designer, am new to Flow designer, please help me with this. we have Reference Variable with that we can select user.