Workflow's condition "Runs always" doesn't work when task_sla table is selected

[nadia78]

Hello,

I'm trying to create a Workflow from "task_sla" table to trigger a notification when Slas reach 100%.

I already saw a native Workflow which triggers notifications when Slass limit reach 50, 75 % and 100 % but when I copy it, and I modify the properties to "run always", condition is not saved. May be because of the task process.

I waiting for your anwsers,

Best regards

[Dubz · Accepted solution]

Why are you copying the native workflow? Can't you just use the event that is generated in that workflow to trigger your notification?

[nadia78]

That is exactly what I did, I kept the last event of the workflow but it does not work. 

then i noticed that the condition was not selected.

[Dubz]

That workflow is triggered via business rules on the task_sla table so the condition should remain blank. 

Revert the workflow to how it was and recheck to see if the event sla.warning.breach.parm is being generated in the event log. It might be that your notification wasn't set up correctly rather than the event not being generated.

[Dubz]

Did you manage to fix this Nadia? Can you mark an answer correct to close the thread down if so?