how do I add close codes

[heidiyablonski]

I have a request to add a bunch more close codes but I am unable to find where I can add these additional codes.   I'm brand new to ServiceNow, we haven't even launched yet so please forgive my ignorance.

[jarodm]

Heidi,

The close code drop-down menu is a Choice List. Check out a few of the docs articles on the subject: Choice lists.

It's usually as simple as logging in as admin and right-clicking on the display name of the field you want to update on the form. The best practice is to do updates like this in a sub-production instance and move the changes to production in an update set.

Also, be careful of when adding/removing options from a choice list. Sometimes there are workflows and business rules that might be triggered by a closed code.

Jarod

[heidiyablonski]

Jarod,

Thank you for your reply. I tried the right click thing, that's how I usually update choice lists but I didn't see anything that would let me edit any choices or access the data dictionary.

I am glad that you pointed out being careful of close codes and the implications it may have with workflows.

[Sunny Joel]

I've tried updating one of the choice list we had to update and it works. thanks

However, I seem to get an update "Illegal attempt to access class 'com.glide.util' via script".  Do I need to fix anything?

Sorry, If that's an obvious reason which I can't pick up. I'm new to servicenow.

[Service_RNow]

Hi,

Please Right click on close code field and select configure choices.