Hello All, I have to clear a field when state of incident is updated to cancelled, please let me which BR is to written as it is not better practise to use current.update() in BRs . Which is the best way of achieving this as per servicenow best pract...
When you go to the Service Operations Workspace and open an incident from the list, you can select Response Template in the Contextual Side Panel. It will open the list of response templates and when you select one, you will see the "Copy to Clipboar...
Hello,Having an issue with the Walk-up Experience while utilizing the booking appointments On Behalf of other users.-----We have a Queue with an 'Appointment routing time' of 15 minutes.If a user schedules their own Appointment on the Walk-up Check-i...
Hi Colleagues I am working on a use case where I have 2 tables... One is the parent and the other one is a children ( similar to RITM and SCTASK relationship) I have on the parent table a MRVS that is populated at the time of submission, even though ...
Hi Guys, I have created a mail notification and added email script to include a DL in the CC.But when the email is triggered, the CC is not in the recipient's list. below is the code i used in email script. (function runMailScript(current, template...
Hello All,As seen in the screenshot below, we used the wait for condition on a checkbox available in the RITM. However, the problem is, It takes about an hour to be satisfied after checking the checkbox. Does anyone have any clue what changes are req...
I am trying to import XML file data using Import set Data source & Transform maps. With manual loading of data into import set table and transforming manually working fine to create the data in target table. However, I want it as automated process us...
Hi Everyone,caller device field is not auto populate first time in incident form when creating incident from the IMS (through a interaction). but when I open incident and re-enter the same caller field through the search button then it' come. so why ...
Hi all,If ITSM licenses have been bought (fulfiller and business stakeholder) can we assign import_admin role for free?Should they pay something extra? Which are the criteria to assign that role?How can I check licenses payment/policy in general? Man...
Hi everyone,I'm trying to create a email notification where i want to include the details of the current logged in user in the email body. The Use-case is whenever a user who has access to a table in my case (sn_risk_risk table) and if he tries to ex...
While opening category field it is adding url with sysparm_refkey=sys_id. This happening only when we click on preview icon
can you write a scheduled job script to check if there are 5 incident created in a day with the 'hardware' category, then you need to create a problem ticket and assign it to the manager of the hardware group.
Hi All, We have added users in groups but now we are facing issue like whenever we open group record then user is not visible under the 'group member related list'.But when we open the User record the group is visible under groups tabIn sys_user_grme...
Hello All, I created a Custom Widget and added in Standard Ticket configurations of Action widget.Now its showing like this- We need to show buttons based on state.If i click on Cancel-Then the state of the RITM goes to Closed Incomplete and If i cli...
The PowerShell script 'AQCCPSScript.ps1' was added manually in 'PowerShell' folder in MID Server but it is missing or disappear suddenly or next day from folder 'PowerShell' in MID Server, hence I am getting below error. C:\MidServerDev\agent\scripts...
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