KB Attached to the incident but not copied to KB task table.

There is an OOB functionality, when we attach any knowledge article to the incident, and it will automatically create a record in 'm2m_kb_task' table. But sometimes it is not getting created in (m2m_kb_task) table. Seems like an intermittent issue.Do...

How to write Script include on cmn_location table to give lookup list Status=Active

Need a variable that should allow user to download the attachment and it should be mandatory

Hi All, I have a requirement, Need to create a variable that should allow user to download the attachment and it should be mandatory. Thanks in advance

Catalog item for Cmdb Ci creation using flow designer

Hi All, Requirement : Catalog item to create cmdb ci for Computerwhen Computer is selected based on the operating system it should fall under class as "Windows" (cmdb_ci_win_server)or "Linux"(cmdb_ci_linux_server).What I have tried : I have created t...

Creating a ServiceNow Ticket using Java, Soap Api

Hi Everyone,I have a requirement to create a ServiceNow  ticket from java using SOAP API.I am using intelliJ and Gradle. Could you please assist me with a sample code or API's or guide me to a similar post.Thanks.

importing OIDC well Known Configuration Failed. The OIDC Metadata URL specified either cannot be rea

hi the error - importing OIDC well Known Configuration Failed. The OIDC Metadata URL specified either cannot be reached or is invalid, has popped up, how can it be fixed?

Need support for OAM image scale survey alignment changes from vertical to horizontal

Need support for OAM image scale survey alignment changes from vertical to horizontalDescription: We used Image Scale survey type for customer service ratings and integrated OAM for Outlook responses. I'm aiming to display ratings horizontally instea...

How to restrict auto populate user address in Deliveey address field.

There is a field "Delivery address" On Request table. When an user submit request user address get auto populate in the delivery field. How to stop that. 

Visibility of same fields based on task type field on forms

Hi Team,I had one requirement like I had 3 fields like field1, field2, field3 in the same table form, the field visibility should be like actually I had one more field called task type on the same form. If task type== insurance then automatically tas...

Propose a new Standard Change Template - Is there a way to set a custom filter on the lookup list

I have a request if it is possible to set the filter based on the drop down selection (screenshot marked with a red X) since end users that propose a new standard template sometimes select the wrong class type and when the proposal goes through the s...

Change implementation calendar with CAB workbench

Hi Team, Can the change implementation calendar be combined in CAB workbench?I want to show the scheduled changes in calendar format during the CAB meetings. RegardsAans

Send email from workflow then wait for response

Hello All,  I'm trying to wrap my head around how to make this work and seem to keep getting stuck so I need a little help or advice. I'm being asked to build out a new hardware request process due to some changes in the way we handle equipment. I ha...

I need to change state to close of bulk problem tickets at a time

var gr = new GlideRecord('problem');gr.addQuery(' my condition');gr.query();while (gr.next()) {    gr.setValue('state', 'closed');    gr.update(); }i used above simple fix script  but  it was not working  help me for this 

SLAs based on Assignment Group Company

We are working on setting up Incidents SLAs for our client.The requirement is to set-up SLA (Response & Resolution) based on Vendor companies (and Groups created according to these vendor companies).We are using core company table to create these ven...