Action dropdown selections for Incidents of Customer Service Portal
would like to not allow customers to reopen Closed Incidents from the Customer Portalwhere can I go to remove 'reopen' selection from the action button for "Closed" Incidents?
Forum Posts
Resolved! "Requested for" of the RITM to be the same as "Requested for" of the variable. How can I achieve?
Hi, I have written a BR that creates an RITM when Idea is Accepted.Here is the code,(function executeRule(current, previous /*null when async*/) { createRequest(); function createRequest() { var cart = new Cart(); //calling the cart API var item = ...
How can I add a Delegate to a CAB Definition
How can I add a Delegate to a CAB Definition.. I need to have a Delegate have the ability to "Host" a CAB Workbench meeting. Currently when I try to add the users name does not appear even though they are in the CAB Manager group/
Resolved! Email Notification - Variables info on the Email is not populating correctly
Hi, I have an RITM that is getting created when Idea is Accepted. All the field values on the Idea are populated on the RITM variables form. But I have 3 issues.This RITM is different from other Templates. I only have requested for, Manager(of reques...
Create a notification if Additional Comment is made by non-itil users on RITM tickets via portal
Good day everyone! I need help with my task. Our Non-ITIL users do not have access to post Additional Comments on all SCTASK tickets from the portal view. They can only post Additional Comments on the RITM tickets but not on the SCTASK tickets.I need...
Change default homepage landing at the group/role level - Next Experience
I currently have next experience and Polaris theme turned on while using ITSM Service Operation Workspace. If I navigate to https://myinstance.service-now.com, it redirects me to https://myinstance.service-now.com/now/nav/ui/classic/params/target/%24...
allow same location to select as per logged in user id location
Hi,we have a variable set: "requested for country" which shows the logged in user details for the catalogue in SP. based on the logged in user the country is displayed as "if the user is from India then it shows as india in requested for country" var...
Convert RITM Short description to incident Short description using UI action.
Hi Team,I want to Convert RITM Short description to incident Short description using UI action.I need t convert attachments as well.Could you please suggest.
Can we show the variable details of catalog item in notification same as with the OAM ?
HI, As we installed the OAM plugin and included that email script '${mail_script:include_approval_actionable}' in our Approval request notification, it looks like the below. the details in the options section are variables of the catalog item.But w...
End users can change the task type (sys_class_name) for task records
We can't pinpoint when this started happening but suddenly we found a record with numbering prefix SCTASK in our Enhancements table.When checking with the end-user who did this change (an itil user), it appears he was able to change the task type usi...
Resolved! want to change the background color of widgets in service portal
Hi Team, actually my requirement is i want to change the background of widget . i tried with the following script in CSS .panel-heading { color: #fff; background-color: #0060FF; border-color: #0060FF;} but the issue it only changing the heading part...
Passing multi-row variable from one instance to another
Hello everyone,I would need support for an integration between instances.I have implemented integration between two ServiceNow instances for the Incident table.With the POST method in addition to the fields of the incident, I am also trying to pass v...
Add reference field value from variable to short description on RITM
I have a catalogue item that has a reference variable on the form that references the sys_user table. This cat item uses a flow. In the flow I have an Update Record action where I would like to update the Short description with some default text then...
Resolved! Change Approval UI Action Button
@Community Alums I am new to UI action. Could you please help me to achieve this. Thank you Create UI ActionName: Change ApprovalTable: incidentUI Action should do the Open Dialog-- Dropdown to select approval state and Comment fieldOn Dialog. Submi...
Resolved! How to get the values filtered for Reference variable based on the other variable value
HI I have 2 variables in catalog form, employee type and managerEmployee type is choice field have 2 values(Temporary, permanent) Manager field is Reference of user tableBelow is my Requirement,If user selects Employee type is Temporary then Manager ...