Hi All, We have existing notifications set up on sysevent_email_action table to trigger an email when a request is rejected. The requirement now is to include the rejection comments to be captured in this email notification. Please note the comment i...
Hi I am new to ServiceNow learning Surveys. I have created some simple smilies on "How was your experience?" which approach would I need to take to get that survey on the email notfication. I have attempted it but no luck in doing. Would appreciate t...
I have requirement to show two images when caller is vip i making in style on incident table but when i write the code it is overlapping and when i open the record only one image come this issue i have seen in many post but no orignal solution ...
hi,I want to understand the difference in terms of features in CodeMirror Editor vs Monaco editor.ServiceNow has suggested us to set the value of either of these properties to false.To resolve this please attempt one of the two items to see if this r...
Hi all,Does anyone know what controls the initial system message advising a customer that their ticket was created? We'd like to slightly modify this message. Cheers,Brad
Hi, OOTB My Request widget display both requests and incident but my requirement is to show Incidents and requests separately. Like create 2 new widget similar to OOTB My Request widget 1. My Request [show only Requests] 2.My Incident [show only Inci...
Hi, I have a custom table which have users record with other details. I have written a flow with trigger condition as 'Active flag changes to false', and other actions will lookup this user record in custom table and change the status of this record...
I want to change view to default, but option not displayed in list
Hello, I created a catalog subflow which generates a blackout schedule and schedule entry. The issue is when a user that a timezone set outside of the system timezone the date and time are off. Any assistance is appreciated.The screenshot below ...
Hello.I am testing the insert multiple records on the Rest API Explorer module. with this body{"records":[{"u_code":"1","u_external_id":"1","u_opco_name":"test"},{"u_code":"2","u_external_id":"2","u_opco_name":"test2"},{"u_code":"3","u_external_id":"...
ATF :: New TestService Catalog in Service PortalOpen a Order Guid (SP)Click Arrow glass for Order GuidList will be emptyAny idea how to populate? I can navigate to Order Guide and see two items there.
Hello, I have a groupe of users who should connect to the Service Portal page without SSO. I mean only with their login et password. How to do it? Thanks in advance,Elena
Hi Guys, I need to get a link on an email notification on the incident table to the related change that cased the incident.
Dear ServiceNow Community, First time posting so I hope I found the right place for it We are planning to manage our mobile phone contracts in ServiceNow.In our case every mobile phone number would be a separate contract which can be assigned to a u...
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