I have written a onLoad client script to hide an annotation along with the fields inside it. if (cmdbtableservice == 'cmdb_ci_computer') { document.getElementById("functionalresponsible").parentNode.style.display = "none"; documen...
Hi ServiceNow Community Developers, I am working on a ServiceNow Jira integration and I am using the integration hub to achieve that functionality. Initially my integration was working fine in our Sandbox instance but then we upgraded our Sandbox ins...
Hi everyone , I am unable to understand this script , can anyone please explain this script how it will work with comments .function onSubmit() {var action = g_form.getActionName();if (action != 'close_incident' && action != 'resolve_incident')return...
Hi, When will the ServiceNow provide CSA vouchers for free. Thanks & regards,Vasanth.
I need to implement a validation rule to ensure that the updated date of a record falls within a specific time frame - specifically, between 2 hours and 5 hours after the record was last updated.
I am still working with workflows, not flows. I have a need to flag an SCTASK as a high priority if the entered in the date/time variable on my form is less than 4 hours from the current date/time. 1. There is a field called "Request Date/Time" whic...
I have created a variable set with multiple check box type variables and want to make the variables read only on SC task and RITM. I have created a catalog UI policy but it is not working.
i make workflow on requested item table then i add approval activity in that use user approval activity i select in active user now i want if user is in active then it check and another active user generate approver in requested item table how to fix...
Hello Team, Requirement : On catalog form have mrvs variable set(based on row creating multiple requests) and in mrvs there is brand(there are 10brands)variable ,based on brand triggering approval but sometimes it is not working . Through workflow i ...
Hello TeamWhen attachment is added to sc task we need to copy it to ritm.but only currently inserted file/files,not those inserted yesterday and so on any advice on script in BR on attachment table.
Hi, when a customer comments on ESC, the case will reopen as ready. However, the case does not appear on the HR advisors 'assigned to me' due to filtering I believe (it looks at active records), but when removing the ''active'' filter I can find t...
I would to made by the comment by the system instead of logged in user var vk = gs.getUserDisplayName(); gs.addInfoMessage(vk); var gh = new GlideRecord('sc_req_item'); gh.addEncodedQuery("cat_item=060f3afa3731300054b6a3549dbe5d3e") gh.query(); whil...
To automatically populate comments from Request Item Table to Request Task Table and vice versa , when ever comments are updated for this I written Two Before BR in RITM and Catalog Task table .but im getting duplicate comments also(one comment repe...
HelloA small query, if any one has see this on there environment happened any time We have a Query BR to restrict some Incident. When we moved this Production and this start updating some one ticket., lost if incident where were old got reopened Has ...
Hi All, I have a field which is mandatory so as it should be but issue is that this field is with no value but field is no longer mandatory (no red)... what can be a reason? Thanks in advance for help!
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