Hello Experts, I have a requirement Show/Hide buttons in service catalog Masked variable Fields should Visible to Assignment Groups with ITIL Role After Ticket Closes.This issue started with the Tokyo upgrade. Please note that SNOW admins still see t...
Hi all,when request_state in sc_request changes to closed_cancelled, need to create custom pop up with submit and go back button. Only after saying the reason for cancellation the form need to be saved in servicenow. And those reason should map to wo...
So I have a catalog item, and there i have a reference field for choosing a system on the form,and for example when system a or system b is chosen, then I want the "Ordner Now", button to be hidden, but with every other system chosen, then it needs t...
Hi All, I am having an issue while publishing an workflow, It is showing an following error "This workflow contains 2 invalid subflow. Invalid subflow cause the main workflow to hang. Look at the referenced subflow and correct it's state. Subflow are...
Hello, We are now using the Employee Center for our IT Portal and we are about to deploy Catalog Builder to ease the development of new items. In the past, I use to try to reduce the number of similar items. For example, I would try to create a si...
Hi Team,Please guide how to parse data from attached Template to change form( Data is getting from third party tool through integration). Regards,Venkat.
Hi All,In Jira Webhook Registry module, While creating the new record , I am unable to see Inbuilt Token 'Jira Token'. Could anyone hlep on this..Reagrds,Sidhu.
Hi All, Actually i have a requirement that i have Account form, on that name field with string field, so whenever user will create new record if he type similar name which already exist . example Asian Paints is one account,1.so if he wants create w...
Hi Folks,@Ankur Bawiskar @Nitesh Balusu We are planning to integrate azure dev app and servicenow .when incident will create in servicenow should be created in azure devapps portal.can we do it using outbound rest message right.if do it so, how end p...
Hello, I came across an interesting case where I had to replicate the "Watchlist" in the Service Portal on a "Record Producer." The issue was that it required the ability to add both internal and external email addresses to the "Watchlist" as it is i...
Hi All, We have one requirement that we want to add more fields on Standard Ticket Header widget.1] I want to add new fields(Highlighted part) on the below widget. 2] Basically above widget display when we click on short description of Incident recor...
Hi Team,We have 3 fieldCaller - referring to the user tabledue date-date time fieldhire date - date field We have to set the last day of the month and the time should be 23:00 on the due date field of the hire date and it should be according caller's...
Whenever we open any ServiceNow link from team's chat using EDGE browser, we are unable to see the records there and showing as empty. But if we go to the filter conditions and click on RUN then we can be able to see the records. Please find the atta...
Can anyone help with logic that in change request form while selecting a category option, which a customization to be done by adding a new section as for the category selected.
Hello All,I need to create scheduled job where the survey instances is validated once a week for all cases were due date was in the last week. I have a problem with a part of the script which should contain this logic:Where all survey replies were No...
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