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Notifications are triggering Multiple Times.

Hi All,I am facing an issue with notifications where same notification is getting triggered multiple times. In my case I am triggering a notification when event is fired, and I have called the event in one of the UI actions if user clicks on that UI ...

Client script for this format(xx-xxxx)

Hi all, I need a client script in this format(xx-xxxx)Eg: (12-4C65)4C65- in this it needs to accept alphabets alsoalong with numbers ex:FG7HFirst should be numbers as above(12) and next 4 digits it needs to accept both alphabets and numbers(4C65)

User_267 by Tera Contributor
  • 644 Views
  • 1 replies
  • 0 helpfuls

Resolved! Map variable to different table

Hi experts,we have created variables called 'firstname', 'last name' & 'middle name' in a variable set of a record producer.Our record producer creates a record in incident table.  We have custom fields 'firstname', 'last name' & 'middle name' on Inc...

Scenario In Import Set

There is an excel sheet containing information about CMDB CI, CMDB Server, and CMDB Windows Server data. Which target table should be selected?

Ajai007 by Tera Contributor
  • 230 Views
  • 1 replies
  • 0 helpfuls

Check request for is VIP or not through flow designer

Hi Team,I need to check 3 conditions in flow designer in which I am facing issue, 1) how to check "requested for" is VIP or not?2) how to check "requested for" manager is VIP or not?3) how check the "requested for" manager is the org manager?note man...

lucky24 by Tera Contributor
  • 231 Views
  • 1 replies
  • 1 helpfuls

Resolved! What condition to be used in Flow for multiple child task closure

Hi All, I have a situation where I want to create couple of catalog tasks under RITM once initial 8 catalog tasks are completed through Flow.I am not sure what condition to apply to be able to check if all tasks are closed to be able to create new ta...

Naushad1 by Tera Contributor
  • 1504 Views
  • 6 replies
  • 1 helpfuls

How to get previous value in email script

Hello All,I have requirement like when the catalog item is update then the notification will get trigger with following details.Previous Catalog Item Name: Test Catalog ItemNew Catalog Item Name: XXXXXXPrevious Category: OfficeNew Category: XXXPrevio...

akash_1998 by Tera Contributor
  • 599 Views
  • 1 replies
  • 0 helpfuls

Worknotes checkbox and journal toggle not visible

Work notes journal field is not visible on the page.  Can anyone help me to figure this out?  I have verified there is only one activity filter which is what I have seen a lot of people say is the root cause.  Please let me know if there is any addit...

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jaubert by Tera Guru
  • 487 Views
  • 5 replies
  • 0 helpfuls

Notification not working in scoped application

HI, I created a scheduled job in scoped application which based on the expire date email will be sending in advance for alert.the day calculation i havent shared here, but i am able see the logs but notification is not getting triggered. For example ...

Translate special characters from Rich Text field to Plain Text Field

Hello Everone, We have two fields, one custom field (rich text) and the other out of box field (plain text). We have a requirement to transfer from the rich text to the plain text field.  The data is copied as HTML codes rather than the actual charac...

DK18 by Kilo Contributor
  • 1590 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to restrict users from modifying User and CI record with ITIL role

HI Team,We have a requirement to provide ITIL role to groups but its causing the group to modify the User and CI record because of an OOTB ACL.Due to some reasons we cannot remove the ITIL role, is there a way we can restrict the modification of User...

Community Alums by Community Alums  
  • 454 Views
  • 4 replies
  • 0 helpfuls