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Worknotes checkbox and journal toggle not visible

jaubert
Tera Guru

Work notes journal field is not visible on the page.  Can anyone help me to figure this out?  I have verified there is only one activity filter which is what I have seen a lot of people say is the root cause.  Please let me know if there is any additional information that is needed from me.

 

jaubert_0-1707399633918.png

It should look like this:

 

jaubert_1-1707399745823.png

 

 

5 REPLIES 5

Ivan Betev
Mega Sage

Hey @jaubert ,

 

if you check your form layout, do you see the work notes field there? If not, could you please add it and check again?

IvanBetev_0-1707400916853.png

 

Could you also check if work notes field wasn't set to read-only (including dictionary override)?

 

Regards, Ivan

Yes it's there.  

jaubert_0-1707400963986.png

 

Hey @jaubert ,

 

what about read-only state and dictionary overrides?

 

Regards, Ivan

dhanrajb
Tera Guru

Hi @jaubert ,

 

Please check UI Policies and Client Scripts. I think either one of it is hiding work notes field.

 

-Dhanraj