Worknotes checkbox and journal toggle not visible
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02-08-2024 05:45 AM
Work notes journal field is not visible on the page. Can anyone help me to figure this out? I have verified there is only one activity filter which is what I have seen a lot of people say is the root cause. Please let me know if there is any additional information that is needed from me.
It should look like this:

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02-08-2024 06:00 AM - edited 02-08-2024 06:04 AM
Hey @jaubert ,
if you check your form layout, do you see the work notes field there? If not, could you please add it and check again?
Could you also check if work notes field wasn't set to read-only (including dictionary override)?
Regards, Ivan
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02-08-2024 06:02 AM
Yes it's there.

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02-08-2024 06:07 AM
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02-08-2024 06:13 AM
Hi @jaubert ,
Please check UI Policies and Client Scripts. I think either one of it is hiding work notes field.
-Dhanraj