Workspace agent

[Sonali01]

Hello,
Request from user .
On Workspace Agent, when you click + button create new interaction on right side all related templates appear.
Requirement is remove the access to delete templates to the HD agents., only supervisor should have option to delete and edit template
can you please guide me is that possible to do that.

Thanks

[Gangadhar Ravi]

@Sonali01 have you tried to check there is any ACL providing that delete access ? you may need to control from there. you can not make changes to Agent workspace.

Please mark my answer correct and helpful if this works for you.

[Sonali01]

Thanks Ravi will check