You need to update category and subcategory for incident, problem and change table also? What are the methods you are following these scenarios?

[lalitha3]

How you will achieve this?

[Saurabh S]

Could you please add more context like update the cat and subcat on some condition or you want to make them dependent like if a specific category is selected you want to auto populate the corresponding subcategory ?

[SUBHAM_SHAW_SN]

Hi Lalitha,

Category and subcategory are choice fields where in category is dependent on subcategory . You can add different choice field by configuring dictionary for category and specify the relevant table .

When it comes to subcategory , it's pretty much similar except there is a dependent field where you need to specify the categories :

Please mark the answer correct or helpful if it helped.

Thanks & Regards,

Subham Kumar Shaw

Senior ServiceNow Consultant

[SUBHAM_SHAW_SN]

Hi Lalitha,

If the answer above helped you, would you mind marking it correct or helpful.

Regards,

Subham