How are Audio Visual assets being entered into Service Now for tracking
We are trying to determine how to enter Audio Visual assets into Service Now
Forum Posts
Resolved! Create a task based on a date within a Catalog Item
I have a Service Catalog item with a "start date" variable. I need the workflow associated to the catalog item to create a task 4 days after that "start date". I would prefer to do this via scripting (which is not an area of expertise). Any out there...
Resolved! Flow designer: Set logged in user in assigned_to field
Hi everyone, This feels like a SUPER basic thing and it drives me a little crazy that I can't find where/how to do this. In a update record-action in Flow Designer I want to set the logged in user as assigned_to. How can I do this? Any help apprecia...
Resolved! How to add a character limit on a record producer?
I am trying to add validation on my record producer. If a field's value is more than 6 characters, excluding symbols, show error message. I was able to accomplish this with the form that the service desk uses but not the end user side. Below is th...
Resolved! how to query related list record value between sys_user_group and cmn_location ?
Experts, On the location table, i have added the Related list 'Groups Covering' ( screenshot below) . I am developing a workflow (context: sc_req_item) and in that, I need to write a script to look at ' Requested For ' users location and get the supp...
Resolved! How to restore a backup to my development instance
I cloned my production instance to my development instance. However I need to restore my development instance back prior to the cloning to retrieve data that was not on the production instance. What is the process to accomplish this? Thanks, Cedr...
Making Multi row variable set visible when a particular variable is selected
Hi All , I have used a Multi row variable set in a service catalog .Now the variables of that Variable set should be visible when request type is Firewall . then the Multi variable set should be visible : However in catalog UI policy there ...
How to add/remove columns to the Change Schedules?
Hello, I'm looking to change the columns in the change schedule view so I can remove configurations items and add the short description of the change. For clarity, I am referring to the highlighted columns. I've seen it was raised in the below link ...
Resolved! Tracking # of consumable assets issued to users
I would like to be able to assign consumable assets to individual users. For a given consumable model I want to know who has how many of a model - I don't care which specific CI they have i.e I want to be able to track who has been issued a 24" Sta...
Resolved! How to call UI action in another UI action
Hi All, I have a requirement on change request that Fill Out Risk Assessment and Execute Risk Calculation do it in one step I have done the below work which is not worked properly 1) Made 'Execute Risk Calculation' to bussiness rules in change prope...
Rhino Exception Error
Hi, I have a requirement to populate ‘Owning IT Service’ on existing RCCF(custom table) records. I have created an on demand scheduled job with following script to populate the IT Service, this schedule job uses a function from existing script includ...
Resolved! Sharing password to end user.
Hello Team, I am stuck on implementation of one requirement. Requirement is to we are creating the new user in AD/password reset of existing user and setting the random password(User creation is done by external tool and which is integrated with snow...
Why I am not able to search catalog task #ritm from search tab in ServiceNow?
I am not able to search any RITM from search tab in ServiceNow no any catalog request in the result?
Business Rule Mass Update
Hey all,Checking for any input on this one. I changed a business rule on Project that updates a field calculation. The rule executes when the form is saved but I'd like to update the existing records with the new calculation as well.I found this post...
INC Resolution Codes
We are in the process of updating, revamping, and/or rejuvenating our Incident Management. We are currently working on creating new Resolution Codes. The ones we're using now were, quite honestly, point solutions to address a specific need a particul...
