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Resolved! Fetch the last recent tagged SLA from each ticket.

Hi All, Is it possible to fetch the last recent tagged SLA from each ticket. Each ticket will have few SLA's attached to it but we require only last recent SLA attached to the tickets for reporting purpose.

kun1 by Tera Expert
  • 1758 Views
  • 3 replies
  • 5 helpfuls

Resolved! client script: set assigned to on change assignment group

Hi, I have a requirement, after select an assignment group, one of the members from the group should auto populate. If the assignment group field clear again, the assigned to field will be cleared also. I am new to ServiceNow, and any help is appreci...

wc99 by Tera Contributor
  • 2593 Views
  • 5 replies
  • 1 helpfuls

Resolved! Best way to move records to one table to another

Hi all!  I'm fairly new to SN, and have been given the task to take our current production Incident table and transfer the old records to a new Help Desk table.   I've found multiple articles on how to go about this, but would like to know best pract...

tessao by Kilo Contributor
  • 3369 Views
  • 3 replies
  • 2 helpfuls

Help with role assignment - run scheduled jobs

I am having troubles pinpoint what role grants the access to run scheduled jobs.     Is there one out of the box that allows a user access to that part of program?  I'm wanting to give a certain group of users the ability to execute scheduled jobs in...

Travers M by Mega Guru
  • 5018 Views
  • 6 replies
  • 5 helpfuls

Auto close resolved incidents after 3 business days

Trying to figure out how to auto close an incident after 3 business days of being in resolved state.   I tried following link (How to close ticket after 3 business days )however, end date here has the correct date but not correct time.   Any one has ...

snuser10 by Kilo Expert
  • 6419 Views
  • 14 replies
  • 1 helpfuls

Automatically consuming a consumable via Request

I would like a consumable item be consumed and assigned automatically to the user when the hardware request (RITM) has been fulfilled and closed. Also I would like to reference that RITM record to that consumed record. Is there something built in OOB...

genesislv by Kilo Contributor
  • 4406 Views
  • 12 replies
  • 13 helpfuls

Resolved! CSV/Excel Data imports via HTTPS method

Hi All, I have read that we can import https files data into Servicenow from Data source. However, when I try to Load either https/http, I keep on getting Null records. Am I missing something here? Could someone please point me in right direction. Wh...

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Narendra7 by Kilo Expert
  • 3164 Views
  • 10 replies
  • 3 helpfuls

Resolved! How to Update existing Incident?

Hello Everyone!!! I need your guidance with one of the requirement. I've created an inbound action to create Incident for the Server Down notifications received from WhatsUp Gold tool. Is there any way I can update the existing incident when a partic...

Sontel by Tera Contributor
  • 4366 Views
  • 4 replies
  • 4 helpfuls