Your flow cannot be found. Flow sys_id:n
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07-29-2026 07:20 AM
I am unable to open the flow when retrieving to the test instance from Dev. The error says 'Your flow cannot be found. Flow sys_id:n'
We work on three languages: English, Norwegian and Swedish. The flow is only accessible when the language is 'Norwegian'. It has no subflows attached.
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07-29-2026 11:01 AM
1) Refer: KB1709519 Resolving a flow cannot be found error in Flow Designer
Resolution
Follow these steps to resolve the issue:
- Use the right mouse button on the popup window displaying the error.
- In the browser's developer tools, locate the HTML code: <div class="ReactModalPortal"> and remove it.
- The flow should now be editable.
- Go to where the "get Catalog variables" action is used in your flow.
- In the selected column, check for any invalid variable references.
- Check other flow steps for references to deleted variables, noting that data pills may still display these as valid even when they're not.
2)KB0823104 Selecting the flow record from the flow designer fails: Flow "sys_id" Not found
Solution:
Many of the solutions I found online coached going to sys_hub_flow.list and pulling in the "Main snapshot" field and then pasting that sys_id into the URL of your errored out flow designer screen. While this allowed me to load the flow, it didn't recognize any changes I made. To finally resolve the error, I followed these steps:
- In the Flow Designer landing page, right click the name of the flow causing issues and copy the sys_id
- Navigate to sys_update_version.list and paste in the sys_id of my erroring flow
- Revert to a previous (working) version of the flow
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
