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4 weeks ago
Hi,
We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing.
Currently ZenDesk using these features and need to implement the same in ServicENow
1. Email to Incident creation.
2. Macros - Templates/Quick Responses option
3. Reporting & Dashboards - Performance Analytics / standard reporting.?
4. SLAs, assignment rules, business rules, workflows are native in ServiceNow.
5. Alerts/notifications possible (Slack, OpsGenie via webhooks).
6. Knowledge Base/Help Center - Help Center with AI search
7. Zendesk- Jira integration for engineering tickets.
Regards,
Shri
Solved! Go to Solution.
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Incident Management
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4 weeks ago
Hi @shri85
A quick piece of advice: Don’t try to start or open all these action items at once. Take a step-by-step approach. Begin by asking your business stakeholders what their priorities are, and then focus on those first.
What you mentioned relates to internal activities that need to be aligned with foundational data — but before anything else, I strongly recommend starting with:
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Feature mapping
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Form mapping
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Data mapping
This will give you a clear understanding of how the transition should be structured.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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2 weeks ago
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2 weeks ago
Hi @shri85
Looks good. Just to be sure, for every step, make sure you have documentation—LLD, HLD, or other technical docs—captured and maintained. Also, don’t forget to include training for end users/fulfillers
take a reference from Success pack from Now Create.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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Monday
Atul we are not integrating from Zendesk to ServiceNow, we are completly migrating to ServiceNow and in future will disable Zendesk, currently what features they are using in Zendesk same needs to be implement in servicenow and later will stop using Zendesk.
While caapcut started as a mobile app, it now offers a desktop version and a web-based editor.
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Monday
after reading i solve my issue.
