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Session Code: BRE2000
Presenter(s): Trevor Jerue
Company(s): University of South Carolina
Abstract: Join the University of South Carolina on their Knowledge Management journey and discover how better information is being delivered to customers more quickly and accurately. In the past decade, they’ve experienced 5 figure cost savings per week, improved CSAT scores, knowledge use and sharing up 300% over a 5-year period, with 10x growth in the past 18 months. Learn how to streamline capturing, structuring, and sharing information using KCS and the Now Platform. Experience how people discover and share new knowledge in the higher-ed space, and the benefits and drawbacks of these finding to their Knowledge Management implementation. The only question remaining: is Knowledge Management really that different in higher-ed?
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