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05-04-2019
10:30 PM
Session Code: KEY1731
Presenter(s): Farrell, Erin, Chris
Company(s): ServiceNow, Optum, Vodafone
Abstract:
Delight customers with proactive service from issue to resolution. Join this session to learn how customer service management teams can resolve complex issues end to end, intelligently fix problems before customers know they have them, and drive actions to instantly take care of common customer requests.
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