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Session Code: BRE3106
Presenter(s): Terence Chesire, Victor Chan
Company(s): ServiceNow, ServiceNow
Abstract: It's been widely accepted that companies now are competing not on price or features but on experience. The question is, how do you deliver a customer experience that drives fierce customer loyalty? ServiceNow has the answer in Customer Service Management. By making proactive service possible, connecting teams to resolve issues, and offering self-service solutions to your customers, it's a different approach to customer service. Attend this session to learn what's possible today and what's coming in the future.
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