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05-25-2021
09:29 PM
Session Code: BRE3107
Presenter(s): Sarup Paul, Kathryn Randazzo
Company(s): ServiceNow, ServiceNow
Abstract: Knowledge Management is a critical component in customer service in many ways. For one, it serves as a cornerstone to customer self-service. It also helps agents quickly deliver solutions when working with live customers. As a Knowledge-Centered Service verified product, Customer Service Management uses industry best practices to make solutions easy to publish, share, and discover. Attend this session to learn what's possible today and what's planned for the future.
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