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Session Code: BRE0565
Presenter(s): Joe, Kathy, Manoj
Company(s): ServiceNow, ServiceNow, ServiceNow
Abstract:
Enterprises are driving cloud-first initiatives, but often try to plug legacy tools and processes in the new world order. ServiceNow delivers non-stop cloud SaaS at scale with more than 6,000 configuration items (CI) such as servers, services, and network devices leveraging ITOM and ITSM for visibility, health, and optimization. ServiceNow’s non-stop private and public clouds are built with multi-instance architecture, complete data isolation and redundancy across network, application, and database layers. ServiceNow Cloud and IT Operations teams follow strict ITIL processes and use ITOM and ITSM to operationalize the ServiceNow Cloud and enterprise applications at scale. Zero-touch automation using ITOM helps manage ServiceNow Cloud and enterprise applications to scale with ServiceNow’s growing public and private cloud. In this session, you’ll learn how ServiceNow automates time-consuming operational tasks, proactively accelerates resolution, and transforms from an infrastructure-centric to a business-service-centric IT organization.
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