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Session Code: KBP1627
Presenter(s): Nathalie, Lyanne, Barbara, Jeff, Michael, Erik
Company(s): Edith Cowan University Western Australia, ServiceNow, ServiceNow, Duke Health, Michigan Medicine HITS, University of Michigan - Michigan Medicine
Abstract:
Patients today are consumers of care, who are looking for and demanding the same convenience and simplicity for their healthcare needs, as they receive in other areas of their lives. Delivering this experience is key. Providers want opportunities to engage health consumers through tailored experiences, promote adoption of innovative services, and increase member satisfaction and retention. Hear from our customers how they improved in their "customer" experience to accelerate customer satisfaction and care.
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