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Session Code: KBP1836
Presenter(s): Nitin, Joe, Saar, Liah
Company(s): ServiceNow, Epicor, Amdocs, NICE
Abstract:
Customer Service Management might be considered one of ServiceNow's newest solutions, yet Knowledge 2019 is the third anniversary of its announcement and availability. Over these last three years, more and more companies have recognized its unique approach to customer service, going beyond the limitations of CRM to delight customers with proactive service from issue to resolution.
Join this panel comprised of representatives from the first companies to adopt Customer Service Management and hear about why they chose it, their journey with ServiceNow from the solution's first days to its present, and what they plan for the future!
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