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05-04-2019
10:30 PM
Session Code: LAB1635
Presenter(s): Carol, Rob
Company(s): Servicenow, ServiceNow
Abstract:
Most service organizations take a tactical and reactive approach to customer service. In this lab, you’ll have a hands-on opportunity to see how ServiceNow capabilities, including Field Service Management, Major Issue Management, Performance Analytics, and more work together to:
- Improve first call resolution and mean time to repair (driving higher Net Promoter Scores and CSAT ratings)
- Optimize field service
- Increase asset lifespan
- Enhance communications between customers, customer service, and product engineering
Attend this lab to learn how to transform your customer service to be more strategic and proactive.
URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB1635
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