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05-04-2019
10:30 PM
Session Code: PTS1719
Presenter(s): Victor
Company(s): ServiceNow
Abstract:
Does your customer service team address the same questions and problems over and over? Consequently, how much is lost in operational costs and CSATs simply from not finding and addressing the root cause? Learn how Customer Service Management makes it possible to permanently resolve issues end-to-end when customer service is connected to the entire organization.
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