Can I exclude certain Knowledge Base articles from this search?

直井怜
Tera Contributor

‎11-24-2024 11:16 PM

Can I exclude certain Knowledge Base articles from this search?

Please help.😭😭
Example: articles in “customer service” should not appear in the search results.

 

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Community Alums
Not applicable

‎11-24-2024 11:24 PM

HI @直井怜 ,

Please refer to this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0677487

 

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直井怜
Tera Contributor
In response to Community Alums

‎11-24-2024 11:36 PM

Thanks for the reply.
I saw the contents of this page, but I could not understand what exactly to do. I would appreciate it if you could give me some more details.

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