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Session Code: LAB2990
Presenter(s): Sheeba Srinivasan, Soumya Mitra
Company(s): ServiceNow, ServiceNow
Abstract: Join us to learn how critical issues are escalated and resolved faster with Major Incident Management. We’ll review how there is single pane workbench for IT to make informed decisions, real time status updates to service owners and consumers, and automated documents processes with post-incident reviews. ServiceNow makes collaboration across teams and tracking major issues more agile than ever by having in-workbench communications and conferences to bring in the appropriate people at the right time.
URL: https://developer.servicenow.com/connect.do#!/event/knowledge2020/LAB2990
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