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Session Code: CSS0245
Presenter(s): Arun, Suzanne, Frank
Company(s): Infosys, PepsiCo, ServiceNow
Abstract:
PepsiCo implemented ServiceNow on September 9, 2018 to transform their service portal and associated business processes. Branded myIT Services, the end user portal is available in nine languages and leveraged by 250,000 users globally.
PepsiCo’s objective was to streamline their IT operations with a single system of record and standardize and automate their IT service management processes, while transforming their end user experience.
Find out how working together with partner Infosys and ServiceNow Advisory Services, PepsiCo had a seamless go-live and immediately began realizing value with a 97% out-of-the-box solution including:
- Training delivered to more than 6,500 IT users and communications to the 250,000 user base
- 35 disparate legacy systems retired and consolidated on the ServiceNow Platform with 9 standardized global processes
- Over 45,000 portal and chat sessions in the first three months post go-live
- 50% reduction in events due to event correlation
- Auto discovery of more than 16 million CIs
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