Hi @Kiran Maruthi,
In ServiceNow, "OOB" typically stands for "Out of the Box," referring to the functionality and features that come pre-built with the platform. Out of the Box functionality is available without the need for extensive customization or development work.
Here's a general explanation of OOB and customization in the context of ServiceNow:
OOB (Out of the Box):
- OOB functionality in ServiceNow refers to the standard features and capabilities that the platform provides without any additional development or customization. These features are available immediately upon installation and can be configured to meet the organization's needs.
Customization:
- Customization in ServiceNow involves making changes or enhancements to the platform's OOB features to tailor them to specific business requirements. This customization can include creating custom applications, modules, workflows, business rules, UI enhancements, and scripting under pre-built functionalities from ServiceNow.
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Kind regards,
Marcos Kassak
Solution Consultant 🎯
