High Level Product and Function Overview

[HERBERT ZHANG]

I am new to ServiceNOW, it looks like an interesting product for some Enterprise ICT disciplines.

I am searching for a High-Level Overview Document for its Product (Modules) and Functions. Also a Case Study would be helpful too.

Any recommendations? 

[stevelefevre]

I have the exact same question.  Disappointing that no one has replied to this question.  Where does a newbie start?

[Dr Atul G- LNG]

Hi @HERBERT ZHANG 

https://youtu.be/6i8DXk_3NBA?si=hwQPycchJnremuTH

https://youtu.be/XTDTcU9ROCE?si=eNfbPpx3pVSL5l9i

[Stig Brandt]

Hi, there is a number of videos in “welcome to servicenow”, if you are new bee

both in  now learning and youtube

https://youtu.be/_gBqrwNovEI?si=-LYUbWtC3B6QsaQF 

[Daniel Borkowi1]

Hi @stevelefevre,

I think the first go to sources are:

1. ServiceNow Product Page: https://www.servicenow.com/
2.  Customer Success Page for Best Practices, Case Studies and Success Stories. Also first steps for several roles can be found here: https://www.servicenow.com/success.html
3. To start learning, it's Nowlearning: https://nowlearning.servicenow.com/

Greets
Daniel

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