How to Decide Between Similar Sessions?

Nia McCash · ‎04-03-2017

There are a few sessions (of interest to me) which sound very similar. Does anyone have any advice on how to decide or any further info on the differences between the following sessions:

CCW3956 - Advanced Service Portal - Composing reusable widgets

In this session you will learn how to use the widget options schema to create more reusable, configurable and redistributable widgets. Create truly reusable widgets and experience first-hand the power of the service portal architecture. (Advanced javascript and web development experience is recommended)

OR

CCW4231 - Advance Service Portal Widget techniques

Service Portal has open the door for developers to perform full ui customizations. This session will explore techniques to take your service portal widget building skills to the next level. The following topics will be included: - How to improve performance by loading data after the widget has rendered - How to communicate and reuse data between widgets - We all hate iframes but sometimes we just can't get away from them. Here we will cover how to add iframes to ServicePortal and how to interact between the iframe and our widgets. - Add flexibility to your widget by making the most out of options

LAB131999 - Building effective IT Service Portals

The newer ServiceNow Service Portal is a fantastic way to build dynamic, mobile responsive, powerful pages for IT and its consumers. We'll look at widgets, widget creation and maintenance, portal creation, and distribution and use of portal pages on both desktop and mobile spaces. Prerequisite: ServiceNow administration

OR

LAB131968 - Configuring and Deploying an Engaging Service Portal

Imagine if building powerful experiences was as easy as building a website. This session will give you an overview of the ServiceNow Service Portal framework and how to manage the flow of content for an optimized user experience using out of the box and customizable widgets.

Chuck Tomasi · ‎04-03-2017

Hi Nia,

Paul is correct, there some overlap in the sessions. The CCW (CreatorCon Workshop) sessions are going to be more technical and require more admin/developer skills than the Knowledge Labs. Think of CreatorCon as the "Developer Track" for the conference.

While I cannot tell you the details of the content differences between the two CCW sessions and the two LAB sessions, there is a great difference between the top pair and the bottom pair. In the CCW sessions you will be writing AngularJS and creating widgets. In the lab sessions, you will be doing more configuring of pages, widgets, and portal with little to no coding.

So if you want to get in to the weeds of programming, the CCW sessions are for you. If you want to keep it high level, go with the LAB sessions. Once you've narrowed that down, I'm sure you'll be happy with which ever sessions you pick from the right track.

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Paul Ciarfella · ‎04-03-2017

I've that same question for a few other sessions - there seems to be much more overlap with similar agendas in this year's conference. It must be that they're trying to accomodate the growing attendance by scaling up the sessions (without running the same one multiple times).

Paul

Chuck Tomasi · ‎04-03-2017

Hi Nia,

Paul is correct, there some overlap in the sessions. The CCW (CreatorCon Workshop) sessions are going to be more technical and require more admin/developer skills than the Knowledge Labs. Think of CreatorCon as the "Developer Track" for the conference.

While I cannot tell you the details of the content differences between the two CCW sessions and the two LAB sessions, there is a great difference between the top pair and the bottom pair. In the CCW sessions you will be writing AngularJS and creating widgets. In the lab sessions, you will be doing more configuring of pages, widgets, and portal with little to no coding.

So if you want to get in to the weeds of programming, the CCW sessions are for you. If you want to keep it high level, go with the LAB sessions. Once you've narrowed that down, I'm sure you'll be happy with which ever sessions you pick from the right track.

Nia McCash · ‎04-04-2017

Thanks for your advice, Chuck. Based on your advice, I switched out of

LAB131968 - Configuring and Deploying an Engaging Service Portal

Imagine if building powerful experiences was as easy as building a website. This session will give you an overview of the ServiceNow Service Portal framework and how to manage the flow of content for an optimized user experience using out of the box and customizable widgets.

and selected this instead for the same time slot:

CCW4230 - Get up and running with Service Portal

This workshop is a level 100 lab on how to use the new Service Portal with no to low code. The objective is to create a compelling Service Portal quickly leveraging out of the box widgets. The workshop will cover service portal basics and dive into creating a new portal, branding the portal, creating new page layouts and adding widget instances. The end result will be an awesome customer experience with a great looking and functioning service portal.

This is my first Knowledge conference so I'm looking to make the most of it. Looking forward to it.

Chuck Tomasi · ‎04-04-2017

Happy to help Nia. Hope to see you there.

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Thank you