Incident management

[jaffa]

If we create an incident in one instance, automatically that incident should be created in another instance also. How it is possible?

[Harsh Vardhan]

you need to do integration with one instance to another instance.

please refer the link below.

Web Services - ServiceNow Wiki

[Community Alums]

Hi Sai,

follow the procedure:

Procedure-

• Navigate to web services on destination instance (from where the incident will land to it)   to accept outbound web service from our source instance.
• After clicking create, select incident table with "Create transform map"   and "Copy fields from target table" checked.
• Then, there comes the transform map going from our source table to target table. click on "Auto map matching fields".
• After clicking Auto map matching fields, Field Maps get created and will be shown in related lists. Then coalesce the number field to true and click update.
• After refreshing the navigation panel, you will find the web service. Clicking on the web service that you created, we now have WSDL to our web service (a system web service import set). Then copy that WSDL link.
• Now we are going to use SOAP Message feature in source instance. That does require system web service plugins to be enabled.
• Create new soap message and label   it with some name. Give it the WSDL provided by destination instance and provide the authentication of the destination instance i.e from where is the WSDL coming. Then click on "Generate sample SOAP messages" in related links.
• After generating sample soap messages, you will find what messages are available through this WSDL. Since we will be considering only insert, so this will allow us to insert records in web service import sets, here at destination instance
• Clicking on insert will let you see the Envelope which will contain all the fields available to us. Do not forget to authenticate by selecting the "Basic auth profile" otherwise it will throw an error while testing.
• Then click auto generate variables
• Put Test value to each or some variable substitution formed
• run a "Test" present in related links
• Now switch to Destination instance and we find that INC is inserted

Hit like if it helped..

[maleek]

is scheduled job can be captured in update set?

[Vijay Talupula]

Nope...Scheduled jobs will not be captured in an update set. They have to be exported to XML file and import.