Hi. I had previously heard that there is going to be a second batch of Knowledge conferences that will be made available in November 2022, for those unable to make the first set of conferences. Is this still being planned? And if so, where would the...
I have a due date column in HR Case table which will automatically take up the value of the SLA due running on that tickets. But for the past few days it shows empty but the SLA is running fine. What might be the issue here?
Hi All! I wonder if anyone could share their ideas for different kinds of dashboards that you have found helpful for successful monitoring and actioning of KCS activities. I was thinking perhaps a dashboard each type of role which shows them key stat...
Hi All, I am getting error like this "Could not find a record in wf_workflow for column workflow referenced in this update". I am done with solution for this error. but when i move from test to prod again i am getting same error like that . Pleas...
var inc = new GlideRecord('incident');inc.addActiveQuery();inc.orderBy('number');inc.chooseWindow(2,10);inc.query();while(inc.next()){ gs.print(inc.number);}
Where can I get my Company's ACCT code？ I need it cause apply for my Now Learning.
Hi All, I have requirement in knowledge module that if the article is going to expire in 30days the notification should be sent to the author of the article. It is working fine but again if that author has knowledge role then only the notification sh...
Hi all, Is there any documentation on how articles in the knowledge portal widgets Most viewed, Most useful and Top rated are displayed?
Hi.I have two instances and I want to migrate knowledge category by Gitlab between two instances.I could migrate knowledge category from one instance to Gitlab, but I have no idea to migrate knowledge category from Gitlab to other instance. If someon...
I was at the conference and didn't take photos of the presentations because I assumed I'd be able to access them afterward. I can't find them - any ideas where to look? I've tried https://knowledge.servicenow.com/ and https://nowlearning.service-no...
I would prefer a text box field value example "https://www.oogle.com.au" to be configured as an hyper link so that it's easy for user just to click on this link (URL) to get to the specific web page to get further information.
Can I rewatch the keynotes on-demand (especially the CreaterCon Keynote)? In the Digitial Knowledge Library I can only find the "Making the world work" keynote.
hello, @all there is a survey pie in SNOW where the ratings are from 1-5 where 1-2=detractors, 3= passive and 4-5= promoters. but the problem is the value set in the pie was directly taken from another tool where ratings were from 1-10 where 1-4=det...
Re Virtual Agent: If a user with an issue tries VA and then escalates to a live agent, will the live agent immediately see the history of the VA Chat? If the user has previously provided information to VA, he will be ... grumpy... if he has to tel...
How many attendees are expected for the Knowledge 2022 Sydney event? Somewhere I read 2300 are expected. And, can anyone let me know how many attendees were there in the Knowledge 2022 New York Event?
