hello, @all there is a survey pie in SNOW where the ratings are from 1-5 where 1-2=detractors, 3= passive and 4-5= promoters. but the problem is the value set in the pie was directly taken from another tool where ratings were from 1-10 where 1-4=det...
Re Virtual Agent: If a user with an issue tries VA and then escalates to a live agent, will the live agent immediately see the history of the VA Chat? If the user has previously provided information to VA, he will be ... grumpy... if he has to tel...
How many attendees are expected for the Knowledge 2022 Sydney event? Somewhere I read 2300 are expected. And, can anyone let me know how many attendees were there in the Knowledge 2022 New York Event?
Using my PDI, I opened the table name "life_cycle_stage_status" which i thought is an parent table and changed the value from "In Stock" to "In Stock - Virtual" just to casually test whether all the hardware assets with status "In Stock" has turned ...
Hi guys, I am trying to connect to the live broadcast of the knowledge 2022 but cant seem to find it anywhere? Where can i watch it? Thanks
Where are the listing for preconference training classes available at Knowledge 2022?
Is their any way in a Create schedule report is generated mail should send in separate for CC and TO like 1 ?
Can automated test / suites be copied over from 1 instance (San Diego) to another Instance (San Diego)? If i spend time to develop Test / Suites in PDI how do i ensure that these test can be exported and reused in another instance.
Hi All, I played around with the new San Diego PDI briefly and noticed that there is no user friendly interface available to show CI to CI relations. I had high expectations on Service Now tools ability to provide me with a visually appealing screen ...
Hi People, Is it possible to get PDI with a better test data. Particularly when i want to test the functionalities of SAM / HAM. How can i import more realistic and reliable test data into instance?
Does anyone know the hotel ServiceNow is using for the Knowledge 2022 in New York City? I know the conference is at the Javits Center, but there's no mention of the hotel.
I generated few Dash boards within my PDI but when it comes to saving them as pdf, i am not able do it. Is there a way to generate a pdf within the tool?
Do we have any knowledge article for Home pages and dashboard as per San Diego?
Does the service now tool (OOTB) have the capability to Send email message / files to another user without relying on any external email tool like MS Outlook or web based tool like Gmail or Yahoo? If yes can someone show me how it's done.
I have a few questions regarding the sessions at the live events. Are the sessions offered during live events (New York and Las Vegas) going to be the same or different?Will content be continued be added to the library? If so, how will we know when t...
