Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Knowledge forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Values not popping up

I have a due date column in HR Case table which will automatically take up the value of the SLA due running on that tickets. But for the past few days it shows empty but the SLA is running fine. What might be the issue here?

Community Alums by Community Alums •  
  • 535 Views
  • 3 replies
  • 0 helpfuls

Resolved! Users of KCS - What dashboards have you created?

Hi All! I wonder if anyone could share their ideas for different kinds of dashboards that you have found helpful for successful monitoring and actioning of KCS activities. I was thinking perhaps a dashboard each type of role which shows them key stat...

How to send notifications based on roles in knowledge

Hi All, I have requirement in knowledge module that if the article is going to expire in 30days the notification should be sent to the author of the article. It is working fine but again if that author has knowledge role then only the notification sh...

bhavana2 by • Mega Contributor
  • 642 Views
  • 2 replies
  • 0 helpfuls

Knowledge widgets

Hi all, Is there any documentation on how articles in the knowledge portal widgets Most viewed, Most useful and Top rated are displayed?

Anakha by • Kilo Contributor
  • 447 Views
  • 2 replies
  • 0 helpfuls

How can I access presentations and recordings from The Hague?

I was at the conference and didn't take photos of the presentations because I assumed I'd be able to access them afterward.  I can't find them - any ideas where to look?  I've tried https://knowledge.servicenow.com/ and https://nowlearning.service-no...

Heather5 by • Tera Contributor
  • 860 Views
  • 2 replies
  • 1 helpfuls

keynote recording

Can I rewatch the keynotes on-demand (especially the CreaterCon Keynote)? In the Digitial Knowledge Library I can only find the "Making the world work" keynote.

SNOW TOOL issue

hello, @all there is a survey pie in SNOW where the ratings are from 1-5 where 1-2=detractors, 3= passive and 4-5= promoters.  but the problem is the value set in the pie was directly taken from another tool where ratings were from 1-10 where 1-4=det...

Transition from Virtual Agent to Live Agent

Re Virtual Agent:  If a user with an issue tries VA and then escalates to a live agent,  will the live agent immediately see the history of the VA Chat?  If the user has previously provided information to VA, he will be ... grumpy... if he has to tel...

Rob116 by • Tera Contributor
  • 363 Views
  • 1 replies
  • 0 helpfuls

Resolved! Tentative attendees for Knowledge Sydney Event

How many attendees are expected for the Knowledge 2022 Sydney event? Somewhere I read 2300 are expected. And, can anyone let me know how many attendees were there in the Knowledge 2022 New York Event?

Sonal3 by • Tera Contributor
  • 801 Views
  • 1 replies
  • 2 helpfuls