KB articles created from template not redirecting to portal

[NagaMounika]

We have installed KCS plugin and created few templates when the articles are creatd from the template and published

when we are searching for the articles in the portal it is redirecting it to the fulfilment view but when access via url manually the article with the help of sysid it is present in the portal

This is nopt the case with standard articles we are abke to view the articles from the portal

ANy leads would be helpful

[Rafael Batistot]

Hi @NagaMounika 

Do you allow your KB in the particular portal in the table 

*Sorry the bad quay of image 

[NagaMounika]

Hi 
Can you let me from which are you refreing to

[AparnaSahu]

Hi @NagaMounika ,

You can also refer to the knowledge article -

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208300

Thanks,

Aparna