There is an issue we are facing with while viewing Additional Comments(customer visible). Non-Admin user's even when having itil role are unable to view Additional Comments(customer visible) on SCTASK and this issue is observed only on few requests. (Additional Comments is already enabled in the SCTASK form). Even the mapping of few fields(Request item, Requested for etc.,) from the parent RITM is not happening correctly(fields are empty). Can anyone please suggest a solution for this.
