Certain types of HR knowledge articles need to be reviewed by Legal

drosenst2
Giga Contributor

3 weeks ago

Should I build two HR knowledge bases - one where approval goes to legal first and one that doesn't? Is there a different way of doing that? 

 

Normally, HR articles just go to the KM team for article checklist/style guide reviews.

0 Helpfuls
  • 156 Views
1 REPLY 1

Mark Manders
Giga Patron

3 weeks ago

ServiceNow's answer is 'yes', since approval is managed through the knowledge base, but it would be a bad user experience. 

You could mark those 'legal' articles as such and update the (work)flow for approval to check on that, routing it through legal first.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
0 Helpfuls