Hello Knowledge Management Community,
We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. If you deal with duplicate clusters in your knowledge bases OR managing duplicates is a challenge, we would love to hear from you.
We’re looking for:
Knowledge managers and authors who regularly manage duplicates and are familiar with merge/retire flows.
Your feedback will help us:
- Spot usability issues and blockers
- Understand reactions to the merge flow and AI content
- Ensure our guidance is clear and useful
Details:
Interested?
Here’s a Signup Link to choose a time that works for you. We’d love to have you join us. Thanks for considering!
Warmly,
ServiceNow Product & Research Team
