Knowledge Center article creation using templates does not load template text

[kdelbridge]

Looking for some assistance as it relates to using templates for Article Creation using the advanced editor in Knowledge Center.

We have several teams that use templates (via the toggle template option) for article creation. If they attempt to grab the template via the 'old editor', when they select their template, the text on the template loads in the article body field (see image below)

If they attempt to create article using the 'improved editor', after they select their template, will first get this pop-up alert (see image)

This is the next screen that loads.

Any ideas how we can still use these templates and have the text pull over from the template?

Thanks in advance.

[mehershanti]

Hello kdelbridge! I am seeing the same error, were you able to get a solution? I created a custom template, and the corresponding article body is not editable on the knowledge center, where as default templates are editable.