Knowledge - View count vs Use count
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3 weeks ago
When looking at a list view of all of our KBs, there is a column for view count and a column for use count. What is the difference between these two??
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3 weeks ago
Hi @jonewman-bo
In ServiceNow KB lists:
- View Count → The number of times people have opened (viewed) the article.
- Use Count → The number of times people have marked the article as helpful or used it in resolving a record.