What does it refers "Content Owners" in Knowledge?

Ramu6
Tera Contributor

Hi All, 

I have requirement like Customer wants to send Knowledge Article notification to Author , KB Owner and as well Content Owners.

what does it  "Content Owners" refers?

whom did i Mention as Recipient in the notification when it is for Content Owners(who is recipient)?

 

Thanks

Ramu

3 REPLIES 3

Mark Manders
Mega Patron

It could be the Knowledge base manager? But since this isn't a ServiceNow term used within Knowledge Base or Knowledge Articles (OOB), your client is asking for something they have given their own name to. I think there's only one party that can answer you and that's your client.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Gianluca Roncat
Tera Expert

AFAIK the owner are the member of the ownership group, if active, otherwise is the author of the article

Ashley Snyder
ServiceNow Employee
ServiceNow Employee

More than likely they're speaking to the Ownership Group listed on the article if the organization has enabled and is currently using Ownership Groups.