What does it refers "Content Owners" in Knowledge?
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10-26-2023 10:52 PM
Hi All,
I have requirement like Customer wants to send Knowledge Article notification to Author , KB Owner and as well Content Owners.
what does it "Content Owners" refers?
whom did i Mention as Recipient in the notification when it is for Content Owners(who is recipient)?
Thanks
Ramu
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01-19-2024 07:00 AM
It could be the Knowledge base manager? But since this isn't a ServiceNow term used within Knowledge Base or Knowledge Articles (OOB), your client is asking for something they have given their own name to. I think there's only one party that can answer you and that's your client.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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01-22-2024 02:32 AM
AFAIK the owner are the member of the ownership group, if active, otherwise is the author of the article
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02-08-2024 09:37 AM
More than likely they're speaking to the Ownership Group listed on the article if the organization has enabled and is currently using Ownership Groups.