Article Optimization Edit Toolbar

[Lynda1]

The edit Toolbar for most users do not have the second level item, example, the Paragraph, Bullet, Number list, the link options

This is what the Admin has

This is what the Knowledge Authors have

I searched for a possible cause and cannot find anything so asking here.

Is there a role the Knowledge Authors are missing?

[Tanushree Maiti]

Hi @Lynda1 

1. To change the buttons visible on the TinyMCE HTML toolbar for all users:

            Navigate to System Properties > UI Properties. 

2. Refer : Customize TinyMCE attributes 

3. Using system property : glide.ui.html.editor.v5.toolbar.valid_buttons  : you can control what button you want to see in HTML editor.

Link: https://<your_instance_name>/sys_properties.do?sys_id=e817719b0f0230102284ff12ff767ece&sysparm_view=...

Refer this links:

https://www.servicenow.com/community/developer-forum/knowledge-base-article-toolbar/m-p/2373276

[Lynda1]

In our case, it appears to be permission related? I have admin and can see all the necessary items, those with Knowledge Author do not see everything.

[Tanushree Maiti · Accepted solution]

Hi @Lynda1 

Can you validate following thigs:

1. KB2615025 Knowledge Authors are unable to edit article body. 

2.  Check whether  Admin/ KB Author tested from same place like either native view or portal

   https://www.servicenow.com/community/employee-center-forum/need-to-customize-tinymce-editor-buttons-...

3. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2527143 

[Lynda1]

Thank you for this information. The 1st link explains why I am seeing what I am seeing.