Allow editing of articles with a different author

[macoy_PH]

Hi all,

I hope you can help with this requirement: Allow all itil users to create draft and edit published articles regardless of who the author or owner (set to group) is. All draft/checkout version goes to an approval workflow and only the final approvers or knowledge managers/admins can publish.

The author is almost always not a member of the owner group.

There is no issue edting a published article but when a new draft is created and the author is set to another person, the fields become grayed out.

Thanks,

macoy

[shannont]

Hello All,

I would suggest reviewing ServiceNows documentation on how to edit.  Hopefully that and other documentation presented there for knowledge is helpful.