Article Acknowledgement - user has read and understood

[Kim27]

Hi everyone! 

In the policy module, there is a process called "Acknowledgement Campaigns" that allows for a user to review and accept the policy. It also creates appropriate reporting. I'd like to do something similar for specific knowledge articles (I don't have access to the policy module). I want the ability for the technician to explicitly acknowledge they have read and understood the article - and be able to report on it. 

Has anyone implemented something like this? 

[Maik Skoddow]

There is no general solution available OOTB and thus you have to implement something. It requires a comprehensive implementation, which cannot be provided in such a community question. However, you can take the following article as a blueprint: https://www.servicenow.com/community/developer-articles/create-a-popup-message-on-login/ta-p/2305530 

[Kim27]

Thanks Maik. I looked at the article you linked and yes, there's no way our devs would want to build that out for one-off knowledge articles. In the meantime, I'll continue to think through a work-around. 

I think I'll put in an idea to see if the functionality of the policy module can be repurposed for knowledge. I'll post the link to the idea once I get it created in case anyone else is interested in this functionality and wants to vote on it. 

[Garth_AZ]

I need the same thing. Right now I'm looking at E-signature, which the documentation says things like "You can... use the e-signature template in task forms to request electronic signatures from users." and "Each template is associated with a document type such as a ... knowledge article, and you can configure the template so that the signatory is required to sign the document with their typed or drawn signature, credentials, or as an acknowledgment." But no info on what task table to use, how to specify multiple users to assign the task(s) to, how to generate the tasks to show up as Action Items in the ESC portal. I know it can be reported on if I can get it to work because the acknowledgements are caught in a table.