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How to search for Tags in Knowledge Base Search

Dear folks We'd like to add another dimension to our KB structure. We thought about using Tags. The idea is to add a new KB article to a KB, a category and then add a Tag or two. So I created some global Tags (i.e. "Engineering", "Operations" and so ...

Resolved! KB Submissions - Which workflow does it follow?

This is what ServiceNow product documentation reads. Which workflow specifically does Knowledge Submissions use? And what purpose does Knowledge Submissions serve? I also read here that - If the Knowledge submission workflow (glide.knowman.submissio...

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