Attachments not visible in articles for other users

[Susanne Bredal]

Hi all,
I am experiencing an issue where I have copied an article I have made from one knowledge base and inserted the copied content into a new article placed in another knowledge base. All in the same SN instance.
But the pictures inserted is not viewable/visible. (see attached)
Does anyone know how I fix this?
I am in the Can contribute group and the user I have impersonated for testing the article is both in the Can read and Can contribute groups.
Do I have to use image library to fix it instead of attachments?
Thank you 🙂

[Eoghan Sinnott]

Hi Susanne, 

I had previously run into a similar issue where images from a cloned article were showing up as blank for someone if they didn't have read access to the Knowledge Base that the images were originally attached to.

I found that if you simply copied, removed and reattached the image that it seemed to work.

Hope this helps.

[Susanne Bredal]

I thought that would be a solution but I have to post the same article in multiple knowledge bases, so this will be too time consuming. 
I was hoping for a faster solution for this - but I will have to try and use the image library instead and see if this will give a better result.
Thank you 🙂

[Eoghan Sinnott]

Yes if posting to multiple knowledge bases then adding to the library would probably be the best option. Above would be a quick fix for a one off! 

[Omkar Kumbhar · Accepted solution]

Hello @Susanne Bredal ,

Yes, Please check in the image table if this image is present.

Thanks,

Omkar