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01-13-2023 12:48 AM
Hi all,
I am experiencing an issue where I have copied an article I have made from one knowledge base and inserted the copied content into a new article placed in another knowledge base. All in the same SN instance.
But the pictures inserted is not viewable/visible. (see attached)
Does anyone know how I fix this?
I am in the Can contribute group and the user I have impersonated for testing the article is both in the Can read and Can contribute groups.
Do I have to use image library to fix it instead of attachments?
Thank you 🙂
Solved! Go to Solution.
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01-13-2023 01:02 AM
Hello @Susanne Bredal ,
Yes, Please check in the image table if this image is present.
Thanks,
Omkar
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01-13-2023 01:01 AM
Hi Susanne,
I had previously run into a similar issue where images from a cloned article were showing up as blank for someone if they didn't have read access to the Knowledge Base that the images were originally attached to.
I found that if you simply copied, removed and reattached the image that it seemed to work.
Hope this helps.
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01-13-2023 01:05 AM
I thought that would be a solution but I have to post the same article in multiple knowledge bases, so this will be too time consuming.
I was hoping for a faster solution for this - but I will have to try and use the image library instead and see if this will give a better result.
Thank you 🙂
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01-13-2023 01:10 AM
Yes if posting to multiple knowledge bases then adding to the library would probably be the best option. Above would be a quick fix for a one off!
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01-13-2023 01:02 AM
Hello @Susanne Bredal ,
Yes, Please check in the image table if this image is present.
Thanks,
Omkar