Attachments not visible in articles for other users

Susanne Bredal
Tera Contributor

Hi all,
I am experiencing an issue where I have copied an article I have made from one knowledge base and inserted the copied content into a new article placed in another knowledge base. All in the same SN instance.
But the pictures inserted is not viewable/visible. (see attached)
Does anyone know how I fix this?
I am in the Can contribute group and the user I have impersonated for testing the article is both in the Can read and Can contribute groups.
Do I have to use image library to fix it instead of attachments?
Thank you 🙂

1 ACCEPTED SOLUTION

Omkar Kumbhar
Mega Sage
Mega Sage

Hello @Susanne Bredal ,

Yes, Please check in the image table if this image is present.

Thanks,

Omkar

If I was able to help you with your case, please click the Thumb Icon and mark as Correct.

View solution in original post

5 REPLIES 5

Eoghan Sinnott
Kilo Sage
Kilo Sage

Hi Susanne, 

 

I had previously run into a similar issue where images from a cloned article were showing up as blank for someone if they didn't have read access to the Knowledge Base that the images were originally attached to.

 

I found that if you simply copied, removed and reattached the image that it seemed to work.

 

Hope this helps.

I thought that would be a solution but I have to post the same article in multiple knowledge bases, so this will be too time consuming. 
I was hoping for a faster solution for this - but I will have to try and use the image library instead and see if this will give a better result.
Thank you 🙂

Yes if posting to multiple knowledge bases then adding to the library would probably be the best option. Above would be a quick fix for a one off! 

Omkar Kumbhar
Mega Sage
Mega Sage

Hello @Susanne Bredal ,

Yes, Please check in the image table if this image is present.

Thanks,

Omkar

If I was able to help you with your case, please click the Thumb Icon and mark as Correct.