Base URLs for items in ServiceNow

[mbernste]

Hi all,

I know the base URL for knowledge is https://companyname.service-now.com/kb_view.do?sysparm_article= and the base URL for stories is https://companyname.service-now.com/nav_to.do?uri=rm_story.do?sysparm_query=number=

Does anyone know what the base URLs are for SER, INC, KBREQ, and KFT?  I use the base URLs as part of a hyperlink/concatinate nested function in spreadsheets for one click easy access.  Thanks!

[Kim27]

The only one I know and use frequently is the knowledge category list: 

/now/nav/ui/classic/params/target/kb_category_list.do

[Pierce Preston]

You mean something like /sp?id=search&t=sc&q= for Service Catalogue searches, /incident.do?sys_id= to look for INCs entries, et cetera?

[Sam Jabbour]

Hey!

The URLs you're looking for are:

https://companyname.service-now.com/incident.do

https://companyname.service-now.com/sc_req_item.do

https://companyname.service-now.com/kb_feedback_task.do

I am however, not too sure what you mean by KBREQ, do you mean feedback? That would be kb_feedback.

Hope this helps!

Sam.

[mbernste]

Those URLs are incomplete.  What are the parameters?  That's the part with ?= that comes after .do.

KBREQ is a ticket type.  It is for knowledge base requests.

[Sam Jabbour]

Well all of them should accept the sys_id parameter.

So it would look like this:

incident.do?sys_id=<sys_id>

If thats not what you’re looking for, please let me know what your requirements are and what your end goal is? Or just more information.

Thanks.