Knowledge Managers
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Forum Posts

Standard article template for knowledge base

Hi there, I have enabled multiple article templates that will be used for a specific knowledge base.There are some knowledge bases that should only have the standard article template. on https://docs.servicenow.com/bundle/quebec-servicenow-platform/p...

Move an article from one instance to another.

Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...

Resolved! Access Groups and Roles

How do I find/create/access a report that has all of our access groups and roles that has information about what access they have and where?

RMiller19 by Tera Contributor
  • 2134 Views
  • 2 replies
  • 4 helpfuls

Resolved! Guest account access to your Knowledge

I was wondering if everyone is aware or can confirm what I am about to say is correct: If you fail to add the criteria that Guest user account cannot read the knowledge base, you are at risk of external users accessing your internal knowledge by dire...

jtshone by Tera Expert
  • 1989 Views
  • 3 replies
  • 2 helpfuls

Resolved! Knowledge and KPI's

I've been trying to come up with some KPI's for our Knowledge Articles, and I think Views Per Day would be useful for some of our articles. Is this something that can be calculated within ServiceNow? I've been exporting a list of articles and using E...

Post Utah, links to anchors work differently

One of my authors has created dozens of articles with content lists and mistakenly used target="_top" instead of leaving the 'open link in' field as none (implicit).  This was so that the hyperlink would open at the top of the article section concern...

Resolved! View Log and View Count for a Knowledge Article Differ

I'm trying to figure out why the View Log for a Knowledge Article and the view count differ. Not only are the number of views vastly different (and I understand that an author/ editor would have more views during the creation/ editing phases), but th...

Resolved! Topics and sub-topics

Not sure if this is the right community section to post this in. We have topics on our main home page, with sub topics below. For example, under Hardware & Mobility we have Telephony, Peripherals, Hardware and Mobility. As I create sub topics for kno...

jdonily by Tera Contributor
  • 597 Views
  • 3 replies
  • 2 helpfuls
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