Resolved! Email notifications for Suggesting
I've enabled Suggesting for a Knowledge Base that I'm an owner of. Is there a setting I can select that will send me an email when someone posts a suggestion on one of the articles in my KB?
Forum Posts
ServiceNow Knowledge Micorosoft Graph Connector
We are looking at setting up a graph connector for knowledge article search within SharePoint. Do you know if there is any information available on how search results are prioritised in combination with other search results? For example if a SharePo...
Engagement Messenger: Knowledge Articles not coming to Unauthenticated Users
Hello,I've configured an Engagement Messenger for one of the client where it's features are working as intended except for Knowledge Articles. The Knowledge Articles are appearing to Authenticated Users, but not to Unauthenticated ones. Things I've t...
Portal guided tour - allow launch by url even if user is in the override list
Hi I have a tour that launches on page load. Once people have taken the tour it does not not load again which is perfect (their name is now on the override list). However, they might actually want to take the tour again. We don't have tours on the b...
Resolved! Is it possible to group by Parent.Number and sort?
Basically as seen here whenever I change the sort option the Parent ID Number does not change. Is it actually possible to get the system to sort via the RITM number or not?
Difference between empty, 0, and Other in an Article Ratings Report
Hello, I'm trying to differentiate between empty, 0 (ratings are 1 - 5), and Other when I run a ratings report. Does anyone know the difference between the 3? Thanks in advance for your help!
Compare knowledge versions with template fields
Does anyone else have this issue? When I use the compare versions functionality on articles that are created using templates, the side by side view only shows the 'article body' field which is not used. Consequently it does not show any changes to t...
Resolved! Maintain Can Read but Block Contributor Access to a Knowledge Base
I'm trying to figure out a way to maintain Can Read access to a Knowledge Base for all end users (on the portal) but block all but a small group from contributing to the base using Can Contribute and a criteria. During my testing, I found out that en...
Standard article template for knowledge base
Hi there, I have enabled multiple article templates that will be used for a specific knowledge base.There are some knowledge bases that should only have the standard article template. on https://docs.servicenow.com/bundle/quebec-servicenow-platform/p...
Move an article from one instance to another.
Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...
Resolved! Access Groups and Roles
How do I find/create/access a report that has all of our access groups and roles that has information about what access they have and where?
How to determine Ownership Group of an a non-knowledge admin/manager
My team has run into a few cases where the Ownership Group of a published article is misassigned, and the true owner of the content can't edit the article/update the Ownership Group because they are not a member of the Ownership Group or a manager of...
Resolved! Working around for paste link issue: Is it possible to search for an html attribute in all articles?
When we type a URL into the KB article resolution, we don't have an issue. If we paste a URL into the KB article resolution, the link tries to open internally (in the same window) and won't display. The manually work around is to edit the article li...
Resolved! Guest account access to your Knowledge
I was wondering if everyone is aware or can confirm what I am about to say is correct: If you fail to add the criteria that Guest user account cannot read the knowledge base, you are at risk of external users accessing your internal knowledge by dire...
