Best Practices for Articles Needing Collaboration Across Teams

[Maura]

We use Ownership Groups for permissions to edit in our knowledge base but I've had multiple situations when cross team collaboration was needed for keeping the content of articles current. Is there any best practices/solutions for this scenario?

I've thrown a version of this question out in one of the Community Cafes, but it keeps coming up and I haven't found a satisfactory solution.

[Kim Tillano]

I am hoping we will have the option to add more than one user group to an article in the future.  Perhaps we should submit this as an Idea.

[Cassie Costley]

Two options you could consider:

1. We have developed a workaround for this by using what we call "redirect articles". Which is simply a template that we developed that states within the body something along the lines of "This article is housed in a separate location. Click here to open" and then the link takes the user to the other article which is a universally shared process between each group, but has a designated team that owns and maintains it. When updates are needed to the shared article, the other teams will engage with that ownership group to make updates.
2. Centralize your authoring teams under one leader and build an author center of excellence organizationally at your company as an option where then in this case every knowledge base has the same group of authors who partner across your company to maintain the content within all knowledge bases. 

These are some workarounds essentially, but hopefully one of them might work for you.