Knowledge Article Author Can't Edit Their Own Articles

[Casey23]

I am curious why authors of knowledge articles can't edit their own articles. From what I can see in the ACL list, all of our ACLs are out of box. I also checked that the users have the "knowledge" role in the system. When searching for this issue, I saw that if the Ownership Group is populated, then you have to also enable the glide.knowman.ownership_group property in order to allow the author to edit their own articles. Our instance doesn't seem to have an "Ownership Group" field. Instead we have an "Owned By" field which is populated with the assignment group that "owns" the article. Currently it seems like only the person in the Knowledge Coordinator field can edit, along with the knowledge manager and admins. We also don't have that system property in our instance and creating it from scratch doesn't seem to help.

Any thoughts on how we can enable authors to edit their own articles?

[Ash-ITSM]

Casey there are a few combinations of criteria and setup which apply here, therefore I would suggest reviewing this Docs page, which summarises the impact of the various combinations.

- https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

If this helps, please mark this as helpful 🙂

[Saurav11]

Hello,

In simple terms please use the below flowchart and check if there are any criteria which the user does not match

Please mark answer correct/helpful based on Impact.