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Can decision trees be enabled in ITSM?

Kim27
Tera Guru

‎09-12-2022 08:57 AM

Hi, documentation for guided decisions indicates its available for CSM. Is that feature also available for the IT service management module? Has anyone implemented guided decisions in ITSM?

Kim

 

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17 REPLIES 17

cblaisde
Kilo Contributor

‎02-21-2024 01:48 PM

This is exactly what I've been looking for.  Any updates on this being released for ITSM?

0 Helpfuls

Badhum
Kilo Contributor

‎02-21-2024 05:22 PM

We have used DeciZone .com for interactive decision trees pretty successfully.

0 Helpfuls

Hangmanmio
Tera Contributor

‎11-11-2024 06:06 AM

Hi all, 
I am reusing this question to ask a similar one: has Decision Experiences been enables for Field Services, and if not - is it considered for future releases? 

Thanks & Regards,

M.