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06-29-2021 01:35 AM
Hi ,
I have added user to the 'Can contribute' group for a Knowledge base in servicenow.
Under that knowledge base there are 10 Articles. But the user is not able to edit any one of them.
The Edit button is not there in the article page. Only Flag article button is there.
Solved! Go to Solution.
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Knowledge Management
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06-29-2021 05:10 AM
Hey , i got it.
The edit access was getting restricted from the ownership group of the knowledge article.
In order to avail the edit access , user will need to be a member of the ownership group of the article.
Thanks for your help.
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01-18-2023 04:37 AM
Thank you for this Amey. Was quite a headache to troubleshoot.
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04-12-2024 06:16 AM
Hi @Amey8 ,
user is member of the ownership group of the article. but edit button is not visible
