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Forum Posts

Issue with unflagging an article (resolving a flag)

Good morning! I have a scenario regarding unflagging (resolving a flag) an article: User flags an article.Author updates the article to resolve the flag.Author tries to unflag the article, but the flag cannot be removed. When this reported to Service...

ecagle by Tera Contributor
  • 1623 Views
  • 5 replies
  • 2 helpfuls

Weird table formatting in knowledge template

Hi All, Since last week, every time I'm trying to paste a table to the html editor in a knowledge template, random horizontal borders gets thicker. I've tried editing the source code, removing the formatting and playing with the table properties, cre...

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Karolina by Tera Contributor
  • 1787 Views
  • 7 replies
  • 3 helpfuls

Is there a way to generate a spreadsheet with a list of all knowledge articles for a particular knowledge base, including their Valid to dates?

Hello, I manage my department's knowledge base. We currently have >250 knowledge articles, and it's easy to lose track of an article until it is expired and associates are no longer able to view it. Does the Reports module have the ability to generat...

Katy3 by Kilo Contributor
  • 1301 Views
  • 3 replies
  • 3 helpfuls

when an article is rejected or approved a comment should be added and it is appearing on approver table activity. my client has a requirement to show those comments in kb activity notes section.

when an article is rejected or approved a comment should be added and it is appearing on approver table activity. my client has a requirement to show those comments in kb activity notes section. all the comments should visible on article activity. 

prash4 by Tera Expert
  • 1017 Views
  • 4 replies
  • 1 helpfuls

How to Indicate Internal KBAs and KBs

We'll be going live with just one knowledge base. What is the best practice on indicating internal only articles and knowledge blocks for our fulfillers? We need our service center to clearly discern what the employee can see and what is internal fac...

Resolved! Flag article button not working properly

when i clicked on flag article button in service portal, the comment box is not opening properly. when i clicked on Flag article button it is just forming a thin line like below not opening the comment box correctly 

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S_75 by Giga Expert
  • 3324 Views
  • 15 replies
  • 1 helpfuls

Resolved! FAQ-type knowledge articles -

Hi All, I'm currently working cleaning up our knowledge base and got a little stuck with the FAQ-type articles, namely whether how to structure them. In our case, such KAs are not individual articles, each answering a single question, but a collectio...

Karolina by Tera Contributor
  • 6436 Views
  • 7 replies
  • 15 helpfuls
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