Hi, We sometimes have a need to send a preview of Knowledge Articles drafts to customers who do not have access to ServiceNow as a Fulfiller / knowledge user. The "View Article" feature that's available from the draft Fulfiller-view, seems to produce...
I want to know the roles which can be assigned to users where they can only submit a KB article but cannot publish. Can you please let me know the roles which can be assigned to all the user? I would need all your expertise to know the correct roles ...
Hi folks, I would like to know if there's a way to build a report that shows me what were the searches my user made inside my knowledge base? I'm trying to understand the search they did so I can build more articles to suit their needs. I hope this...
Hi! The scenario is that we have two teams that will be united and we would like to have their knowledge under one base as well. So we'd like to move the categories with their respective article from KB A to KB B. Is this possible? Thank you for you...
I am trying to troubleshoot a new knowledgebase not being visible from the SP, even as admin. I have looked into the existing KBs and realized that while my new ones are setup the same there is one glaring difference. The application scope of KBs tha...
Hi wonderful knowledge managers,I am trying to find only knowledge articles that have had their first version published during the last month, and which are still published and past their valid to date. We have versioning turned on. There doesn’t see...
I'm trying to find the best/easiest way to identify which KB Articles have expired in ServiceNow but I keep getting "0" results even though I know I have expired articles. Any suggestions on the best way to identify those?
Hi All, Not sure if this is perhaps better answered by ServiceNow themselves, although keen to hear from any community peers who may have some information. I'd like to enable AI Search in my personal dev instance, so I can run some tests and work out...
In Knowledge Management how to create a scoped knowledge base and how to protect it from other scope knowledge users and admin.
I have followed instructions in some other articles I was able to find and it did allow for the [view] to show up if you display the attachment on the article (i will have a screen shot attached - this will be in the 1st screen shot and it will have ...
Hi all, I need help in editing KB articles in DEV instance however, the KB articles does not have any checkout button. Also I checked the state and it is in PUBLISHED (IN PROGRESS) State. How can I edit these KB Articles?
I really like the Knowledge Management product that is present within ServiceNow. We are looking into adopting this as the tool for storing all the knowledge that is present within our company. One of the features that we think it is lacking is this ...
Hey y'allI am currently trying to seek out ways to enforce a formatting guide across our articles. One thing that came to mind was setting the defaults to the text editor fields (like setting the font to always be Arial for example). Has anyone succe...
Is there a script that can be applied that will search through published knowledge base articles to find "broken URLs/ links" ... vs. having to manually review/ test each link within each article? or vs. waiting for someone to report a broken link?
I need to be able to automatically assign ownership groups to articles based on the knowledgebase they are created in. Has anyone done this?
