I am a beginner in the service now and I received a project to add the basic knowledge on the company’s website. For now I can display the knowledge base licone nothing more and it displays me full of errors. Can you help me or tell me how to make th...
Hello ServiceNow Community, Our team would like to have a standardized format for our Knowledge Articles so the appearance is similar and easier for consumers to read. We created templates with custom formatting in the sys_template table but we have ...
Hello, I manage my department's knowledge base. We currently have >250 knowledge articles, and it's easy to lose track of an article until it is expired and associates are no longer able to view it. Does the Reports module have the ability to generat...
when an article is rejected or approved a comment should be added and it is appearing on approver table activity. my client has a requirement to show those comments in kb activity notes section. all the comments should visible on article activity.
We'll be going live with just one knowledge base. What is the best practice on indicating internal only articles and knowledge blocks for our fulfillers? We need our service center to clearly discern what the employee can see and what is internal fac...
when i clicked on flag article button in service portal, the comment box is not opening properly. when i clicked on Flag article button it is just forming a thin line like below not opening the comment box correctly
Hello,I was wondering where within ServiceNow are the 'behaviors' of Knowledge Gaps set?In particular, I'm wondering whether there is somewhere that auto-close criteria can be set-up for Knowledge Gaps, or even KFTs. I know that there are Assignment ...
We have a requirement at our company where they want knowledge articles to be approved by the users under the assignment group the article is assigned to. Is this possible?
Hello All, We have around 600 KB articles and we want to add custom and header and footer to the all existing KB article and also want to provide template to create new article with header and footer. How can we achieve this? Thank You.. Priya.
Hi All, I'm currently working cleaning up our knowledge base and got a little stuck with the FAQ-type articles, namely whether how to structure them. In our case, such KAs are not individual articles, each answering a single question, but a collectio...
Is anyone here using Social Q&A? What is your use case?Is it worth it? How do you manage it?Do you use it per Knowledge Base, Or do you have it as it's OWN Knowledge Base? We saw it initially, but didn't know how to best manage it (How do we consider...
Hi Team, I need to make all the knowledge articles to be visile to itil users only. How to achieve it? Regards, Akshata Patil
Hi all! We're looking to run with KCS at my company and I have a question about the article confidence field and how Contributors interact with it. and a further question about configuring search filtering in Self-Service > Knowledge. Would users of...
I added 2 screenshots to show what I mean. One is showing editing from the KB itself where we have the Mata Data field enabled and we can use it to increase search efficiency and the other one showing the article edited from Agent Workspace and it do...
Hi.I have disabled 5 star rating from knowledge base using the system property: glide.knowman.show_star_rating The issue then is that when navigating in knowledge base in service portal or in back-end, the star rating is still showing on articles tha...
