Clarification on OOB Knowledge Approval Workflows with Ownership Groups Enabled

[Rebecca B]

Hello all,

I am seeking clarification regarding the behavior of the OOB Knowledge Approval workflows when Knowledge Ownership Groups are enabled. Specifically, does enabling these groups route the Approval Publish and Approval Retire workflows to the Ownership Group Managers and Delegates, rather than to the Knowledge Base Owners and Managers?

I need to better understand how the OOB approval workflows function when Ownership Groups are active.

Thank you in advance for your help!

[Najmuddin Mohd · Accepted solution]

Hi @Rebecca B ,
Yes, Enabling the property will return the approvals of the Ownership group and the Manager of the group, instead of Manager and Owner.

Adding the URL for reference: 

ScriptInclude: KBWorkflowSNC


-------------.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=a659e923c30321000096dfdc64d3ae33

ScriptInclude: KBOwnershipGroupSNC

-----------.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=e082bbe267231300dbfdbb2d07415a1d




If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.