Creating checkboxes in the Knowledge Article body?
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06-19-2024 09:08 AM
We currently are on Vancover, we do not have NowAssist at the moment.
I am not sure if this is even possible, but we would like to include checkboxes within an article body (list of teams and then the box is checked to whatever handles the ticket).
We are in the processes of revamping our instance of ServiceNow and we are going to include the blocks, but we are a ways off for now.
I have tried to copy over from Word, but its like a photo of the checkbox, it will not allow you to check one of them (you would have to have it in Word already as checked and then copy over). I have tried adding HTML code and that doesn't work as well.
Has anyone tried this and it worked successfully?
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06-19-2024 10:44 AM
Hi @StephanieM34173,
please check belwo link:
Thank you, please make helpful if you accept the solution.
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06-19-2024 11:07 AM
Not really what I am looking for. I am looking for a checkbox within a Knowledge Article, not on the Incident form.
I am looking for something similar below:
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06-19-2024 11:57 AM
What about simple HTML in the tiny editor <>.
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06-19-2024 05:12 PM
I might be oversimplifying things, but why not just list the teams and not the ones it doesn't apply to?