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Resolved! Knowledge Article Translation for multiple local language

My company is global organization.   We have the requirement to translate some KB article to their own country language.  We have reviewed ServiceNow Document sites for language plugins and dynamic translation.  However, we don't find what are the co...

LPen by Kilo Contributor
  • 3906 Views
  • 8 replies
  • 6 helpfuls

Add Knowledge Base article to Dashboard

Hi there, I'm currently building a dashboard for our internal users and have a requirement to include a specific Knowledge Base article in this dashboard for ease of access. There hasn't been much coverage of this across my Google searches. The only ...

mitchells by Kilo Explorer
  • 4934 Views
  • 5 replies
  • 2 helpfuls

Resolved! Meta Format

Is there a document that states best practice for typing meta? This would include when to use commas, underscores for phrases, etc. Basically, how to do meta for a knowledge article out of the box best practices. 

How can I find out how many times a KB article has been viewed in the GUI List view, and not just on the portal? Right now, the only count for articles being viewed is from the Portal, and many of our users read them from within ServiceNow in the li

This is what I see when I am trying to determine how many views an article has had.  I have confirmed, the only time the numbers go up is if an article is viewed in the Customer Portal, and not from within ServiceNow in the list view.  I want to see ...

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leneemeyer by Tera Contributor
  • 3708 Views
  • 4 replies
  • 0 helpfuls
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